Return, Refund & Cancellation Policy

At Snitch Story, we strive to ensure that every customer has a smooth and satisfying shopping experience.
If you are not completely satisfied with your purchase, we offer a clear, fair, and transparent return, refund, and cancellation policy.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return under the following conditions:

• The product is unused, unworn, and in its original condition
• All tags, labels, and original packaging are intact
• The return request is initiated within 7 days of delivery
• The product has not been damaged due to misuse, washing, or improper handling

Non-Returnable Items

• Innerwear or hygiene-sensitive products
• Items purchased on sale or clearance
• Customized, altered, or made-to-order products (if applicable)

Snitch Story reserves the right to reject any return request that does not meet the above criteria.

2. Return Process

To initiate a return, please contact our support team using the details below:

• Email: sandiyas9712@gmail.com
• Phone: +91 7786879991

Please provide the following details:

• Order ID
• Reason for return
• Clear images (in case of damaged or incorrect product)

Our team will review your request and guide you through the return process.

Note: Return shipping charges may apply unless the product received is damaged, defective, or incorrect.

3. Refund Policy

Once the returned product is received and inspected, you will be notified regarding the approval or rejection of your refund.

• If approved, refunds will be processed within 5–7 business days
• If rejected, the product may be shipped back to you

Refund Method

As we currently offer Cash on Delivery (COD) only, all refunds will be processed via bank transfer.

Customers are required to provide accurate bank details for the refund process. Snitch Story will not be responsible for delays caused due to incorrect or incomplete bank information.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Inform us within 48 hours of delivery
• Provide clear images of the product and packaging

After verification, we will offer:

• Replacement
• OR Full refund

This will be provided at no additional cost to you.

5. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier
• Once the order has been shipped, cancellation requests will not be accepted

For cancellations, please contact us immediately using the details provided below.

6. Important Information

• Refund timelines may vary depending on banking processes
• Snitch Story reserves the right to modify this policy at any time
• Any updates will be reflected on this page with a revised effective date

7. Contact Information

Thank you for shopping with Snitch Story. We appreciate your trust and are committed to providing a reliable and transparent shopping experience.